We are right now looking for Specialized Help Authorities in Waterloo, Ontario. This position is a vital piece of Vox Versatile, giving excellent client administration to our customers in connection to portable technology (cell phone, android and tablets). This individual will be in charge of the accompanying errands/duties. The preparation calendar will be 8:00 am – 5:00 pm Monday – Friday and will keep going for around 3 weeks. The normal calendar will relegated subsequent to preparing and work will be finished remotely from a home office. An unmistakable Canadian Criminal Record check is required for the job. This individual will be in charge of the accompanying assignments/obligations:
Give specialized help administrations to end clients, including gadget investigating, cell phone actuations, and cell phone swaps
Keep up quality client administration on all inbound, outbound and email connections utilizing Bolster Center Instruments including ServiceNow, i3 and Vox Versatile’s knowledgebase
Encourage versatile transporter communications in the interest of the customer end client
Procedure client acquisition demands through our committed satisfaction channel
Team up with various departments to guarantee issues are settled
Procure a level of information in versatility benefits so as to surpass client desires
Basic Abilities and Experience
2 years of client administration or call focus/bolster focus understanding, specialized help, or potentially versatility/telephone foundation, or related work involvement
Solid authoritative and client administration aptitudes with the capacity to impart well both verbally and recorded as a hard copy
Involvement with Portability gadgets (cell phone and tablet technology) will be an or more, however may not be required dependent on other experience
Claims to fame
- Tip top BlackBerry Union Accomplice
- BES 5.0 Movement Administration
- Great Technology Platinum Accomplice
- iPhone, iPad, Android The board
- Portable Application Advancement