Remote Tech Support Agent Do you love conveying amazing client care? Would you be able to accomplish results while living a culture of coordinated effort and nonstop improvement?
Geek Squad is the technical help association of Best Buy Canada. We are a group of in excess of 1,300 enthusiastic innovation specialists (we call ourselves Operators) who introduce, backing and fix all the coolest customer brands. Best Buy is Canada’s chief claim to fame gadgets retailer with more than 180 areas across the nation and 11,800 colleagues. We are pleased to have been perceived as one of Canada’s main 100 bosses for 2018.
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In case you’re prepared to unite with the infamous, never-copied Geek Squad, do as such from the homiest spot ever – HOME! We’re at present procuring low maintenance Geek Squad Operators for our all day, every day Remote Help group to work remotely from their home office.
What is your main goal as Remote Tech Support Agent ?
As a Geek Squad Remote Help Specialist, you will likely fix, comprehend, or upgrade your client’s innovation. Regardless of whether they’re associating in light of the fact that a virus has assumed control over their workstation – or they need assistance introducing their preferred game – you will probably guarantee they leave with a grin on their face.
You’re designed to:
Utilize marvelous client care abilities to welcome the client, decide their needs and cause proposals To encourage the total arrangement of item fix, investigating, updates, establishments and different administrations utilizing an online entryway and remote work area software Guide clients on the best possible and ideal utilization of their items Distinguish and prescribe extra answers for the client Keep up certain base KPI’s. That is the means by which we best serve our clients Complete preparing as required to constantly improve the experience for clients Having a fabulous time while being the best – you accept that energy drives profitability and work ought to be animating
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You come furnished with:
An energy for innovation and helping clients fix, illuminate, or improve individuals’ lives through innovation Geek Squad has principles – so should you. With pride, every Geek Squad Operator maintains these administration norms and lives every day by following our 6-point promise Fruition of Secondary School Certificate or proportionate (PC fix organizing) liked
Your Home Office comes outfitted with as Remote Tech Support Agent
An individual Windows-based computer with monitor, speakers and anti-virus software Membership to a fast, hard-wired web association A PC headset A webcam An entryway – Devoted home workplaces are required to be private and calm, and not situated in your room or living room
Extra focuses: As a Remote Tech Support Agent , at least 1 years’ involvement in PC upkeep/fixes at least 1 years’ supporting clients through a telephone or visit based condition Involvement with fixing clients gadgets face-to-face A+ Certified Customer hardware retail deals and administration experience, or proportionate Bilingual (English and French)
What Geek Squad brings to the table as a Remote Tech Support Agent
It’s entertaining. The climate at Geek Squad and Best Buy is lively and energizing. We love advancement and we bolster our partners When you’re a piece of our group you’ll get amazing limits and special valuing on everything from televisions and coolers to gear and furniture. In case you’re prepared to be a technical saint for one of Canada’s Main 100 Managers, apply now!